Shipping Policy
Last Updated: May 11, 2026
1.1 Fulfillment
Orders placed through store.ses-bms.com are fulfilled by Brand Marketing Solutions. Because many of our products
are custom-made, please allow additional processing time before shipment.
1.2 Processing Time
Most orders require 5–10 business days for production and processing before they are ready to ship. During peak
periods (such as graduation season), processing times may be longer. You will be notified if there are significant delays.
1.3 Shipping Method and Delivery
Orders are shipped to the delivery address provided at checkout. We use standard carriers (such as USPS, UPS, or FedEx) based on \
order size and destination. Estimated delivery times after shipment:
- Standard shipping: 3–7 business days
- Expedited shipping: 1–3 business days (if available at checkout)
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other
circumstances outside our control.
1.4 Shipping Costs
Shipping costs are calculated at checkout based on the destination address and order weight. Any applicable shipping charges will
be displayed before you complete your purchase.
1.5 Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information (where available). Please allow
up to 24 hours for tracking information to update after you receive this notification.
1.6 Address Accuracy
Please ensure your shipping address is correct before submitting your order. We are not responsible for orders delivered to an
incorrect address provided by the customer. If you need to update your shipping address, contact us immediately at support@ses-bms.com — changes
can only be made before the order has shipped.
1.7 Lost or Undelivered Packages
If your tracking information shows your package was delivered but you have not received it, please first check with neighbors and your local
carrier. If the package cannot be located, contact us and we will do our best to assist you. We are not liable for packages that are
lost or stolen after confirmed delivery.
1.8 Contact
For shipping questions, please contact us at: support@ses-bms.com