Refund Policy

Last Updated: May 11, 2026

1.1 All Sales Are Final

Because our products (including apparel, drinkware, and stickers) are custom-produced or personalized for each order, all sales are final. We do not accept returns or offer refunds once an order has been placed and production has begun.
Please review your order carefully before submitting, including size selections, quantities, and any customization details.

1.2 Defective or Incorrect Items

If you receive an item that is defective, damaged, or materially different from what you ordered, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include:

• A replacement of the item at no additional cost
• A store credit toward a future order
• A refund, at our discretion, if a replacement cannot be provided

To initiate a claim, email support@ses-bms.com with your order number and a photo of the defective or incorrect item.

1.3 Order Cancellations

Orders may be cancelled for a full refund only if cancellation is requested before production has begun. Once production has started, we are unable to cancel the order or issue a refund. Contact us as soon as possible if you need to cancel.

1.4 Chargebacks

Initiating a chargeback without first contacting us to resolve an issue is a violation of these terms. We encourage you to reach out to us directly — we are committed to making things right.

1.5 Contact

For refund inquiries, please contact us at: support@ses-bms.com